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In BoVegas, we guarantee that your personal and financial data will remain 100% safe and private. We apply security protocols based on the 256-bit SSL data encryption technology in order to guarantee that all data will be executed in a safe manner.
The financial transactions performed at a casino are processed by the charge request platforms available today. These technologies prevent our US and other countries’ players from having their data seized by anyone while it is transferred between user accounts and a casino processing system. We are not sharing your individual data with any third parties. Bovegas IO doesn’t process money transactions itself.
A casino usually asks a Player who has set the first deposit to go through a process of verification over the phone in order to confirm account details. If such is not performed, it has the right to stop deposits, annulate all winnings and promotions, as well as cancel withdrawals in the future events.
Cancellation of the Deposits. A casino understands that mistakes may happen anytime. Their support team always ready to examine your case if your bank card was charged twice, charged erroneously or without your permission. Please refer to the Customer Support or send an email to: [email protected] if you wish to get advised on the matter.
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You need to fill in the Form of Card Holder Agreement if you are a new user and want to handle transactions with your bank card. In order to handle your future withdrawals, an Accounting Department should usually have the filled in form on file.
After the Player has set the first deposit, he/she shall undergo a process of verification using the phone to confirm account details by a Customer Support Department. If it is not performed, a casino has the right to disable deposits, annulate all winnings and promotions, as well as abort withdrawals in the future events.
Cancellation of Deposits. We understand that mistakes may happen at any time. BoVegas Casino is always ready to examine your case if your bank card was charged twice, charged erroneously or without your permission.
Verification of Account and “Know Your Customer” Process
First, any casino finance department shall review and approve all withdrawal requests sent for payment.
During any withdrawal, the Player will have to send valid documents to confirm the player’s age and address. The withdrawal will not be released for payment until a casino has obtained all necessary documents for the identification. Identification documentation may be a copy of ID, copy of all the bank cards used, photo of the player carrying his/her ID close to the face, Agreement of the Bank Card Authorization, filled in Payment Verification Form, and utility bill.